Delivery Information
Standard Delivery is £3.95 and is estimated to be 1-2 working days processing followed by 3-5 working days. We use standard second class, UK Mainland only.
Free Delivery is minimum spend of £50 inclusive. (This may change periodically for delivery vouchers and offers).
UK Mainland delivery only.
How long does it take to process my order?
- We aim to process your order within 1-2 working days.
- Please be aware order processing may take longer during busy periods such as Christmas, Easter, Bank & UK Holidays as well as warehouse stock checking downtime.
When will my item be delivered?
- Please kindly allow between 3-5 working days for your order to arrive (this may take up to 7 working days).
- During busy holiday periods such as Christmas, Easter, Bank & UK Holidays and other, delivery may be delayed.
- For personalised Items or special order items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.
Can I track my order?
This is something we hope to implement very shortly, however if we use DPD Local for larger orders, this may have tracking information.
- We may used Royal Mail or DPD Local as our delivery service
- Royal Mail Tracking is available from the Royal Mail website
- DPD Local Tracking is available from the DPD Local website
Do you Offer Next Day Delivery?
- We do not currently offer this.
Do you deliver to Europe / International / Worldwide countries?
- Unfortunately, due to increased delivery costs, surcharges and procedures we have regrettably discontinued our international delivery service until further notice.
Can I add order notes or safe place instructions?
- Yes, please specify the "Safe Place" in the order comments box and we can arrange this with the courier.
- The UK Courier will mark the GPS coordinates and take a photo of the parcel left in the "Safe Place".
- Please Note, We do not accept liability or responsibly on any orders that go missing / stolen once delivered to the "Safe Place" location.
Do I need to let the courier know of any dangers or hazards when delivering such as a dog/guard dog?
- Yes, please specify any further information in the delivery notes box in the checkout stage.
- Please Note, We do not accept liability or responsibly for failure to let us know such factors.
Is a signature required?
- The courier may operate a DOA (Delivery On Arrival), instead of a signature they will take a GPS location reading and a photo of the parcel being delivered to the property.
My item is only a small letter sized parcel, why have I had to pay £3.95?
- Our standard delivery is £3.95 regardless of size and weight. Even if a large letter costs £1.50 or a small parcel costs us £2.99 to send with our chosen delivery platform, we still incur costs such as packaging, envelopes, boxes and the manual labour and time to prepare your order which is why we have a flat fee of £3.95 on all orders. On average, we lose money on providing such a cheap delivery service due to the cost of packaging materials and manual processing labour to pick and pack your order.
My item has arrived damaged, what do I do?
- Please inform us within 2 working days. After this we reserve the right to void any claim for damaged items.
- Please send photo(s) showing evidence of damage during transportation. Details are listed below of what we require, Without these we cannot process your damage claim.
- In order to claim for damaged items(s):
- Photo(s) are needed of the external packaging showing the damage to packaging.
- Photo(s) of the courier label clearly on the parcel, photo(s) of the internal packaging.
- Photo(s) of damage to the product.
- Please send photos as soon as possible to sales@dogsgift.co.uk or click on Contact Us at the top of the website.
- Without these photo(s) we reserve the right to cancel/void any claims for loss and/or damage to any item(s) in your order.
There are items missing from my order?
- Please inform us within 2 working days if you have items missing in your order.
- Please also note, your order may have been split over more than one physical parcel, which could arrive at a different time due to the courier deliveries.
- If your order contains large items, it will be split over more than one physical parcel, which can arrive at different times.
I have not received my order?
- Please allow up to 7 days for delivery (following your order 'shipped/dispatch' notification).
- If after that period the order hasn't arrived, please contact us, we will endeavour to resolve the problem ASAP.
- Please be aware delivery may take longer during busy periods such as Christmas and UK Holidays.
- For specialist products such as personalised Items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.
- In the rare occasion the parcel has been lost in transit - we will require the customer to complete a denial of receipt form complete with details and a signature. This form is mandatory to then process a refund or replacement order claim.
I have not received ALL of my order?
- Your order may arrive in separate deliveries due to stock location. Please allow up to 7 days even if you have received part of your order.
For any other problems
If you experience any further problems with a delivery, please contact us by email sales@dogsgift.co.uk
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
- where in person receipt is not required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel; and
- where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
- where in person receipt is required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel.
- For UK Orders: If delivery of the item(s) is refused or undelivered (No person present) at the delivery address, the item(s) will be returned to our warehouse and you will incur an admin cost of £10 which will be deduced from the order refund.
For further information please see our terms and conditions